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We appreciate there may be questions from our customers regarding the company in the current COVID-19 pandemic. Below we have answered questions which we think will be most relevant, however if you have other questions, please contact us via phone or email.

Are you still working as usual?

Having followed Government guidelines, our office staff are currently working from home and operating business as usual. As such, whilst there may be a slight disruption to our usual high standard of service, we will continue to support you and provide you with the relevant technical advice.

Our technical sales and project management teams continue to be accessible via their mobiles and on emails and can assist with any enquiry you may have. Our direct sales number continues to be manned and will be accessible throughout our usual working hours.

The safety and wellbeing of our employees and customers is paramount to our company. As such, due to the current health advice and temporary delays in our supply chain, along with the awareness of construction sites across the UK beginning to close, we want to inform you at this stage that delays will occur.

Whilst there may be a delay, we will continue to update you throughout the whole process and provide you with any developments to help you better understand the potential delay.

Service will resume as normal once we have more information from the Government and the World Health Organisation. We hope that all our valued clients and their families are keeping safe and remain healthy, and that normality will be restored shortly.

I’m looking to place an order, when can I expect delivery?

Due to the current COVID-19 pandemic, we are experiencing some minor disruption. If you would like to place an order, be rest assured that your order will still be processed in the usual way. Understandably there may be instances where the lead time will be extended, and the delivery may be delayed.

Whilst there may be a delay, we will continue to update you throughout the whole process and provide you with any developments to help you better understand when you can expect to receive your rooflight.

Please note, that once your order has been placed, you will be dealt with as a matter of urgency once operations and deliveries return to normal and we will advise a revised delivery date when possible.

I’ve placed an order with you already, what happens now?

Due to the current COVID-19 pandemic, we are experiencing some minor disruption. If you have already placed an order with us, we will be able to update you with the status of your project and advise if there is to be any delay to your rooflight delivery.

Should your delivery be delayed, please note that we will update you of this throughout the process as usual, and once operations and deliveries return to normal we will deal with your order as a matter of urgency to ensure minimal disruption.